FAQ [general] [payment] [account] [connection]

• Can I use BudgetSip for calls to United Kingdom 08 or 09 numbers ?
• I got the message: 'BudgetSip does not offer calls to this destination yet'
• I experienced poor connection quality
• There was no connection or it takes a long time before my call is connected
• The person I call is constantly engaged or I get an unusual engaged signal
• The person at the other end cannot hear me
• Which ports need to be opened on the external firewall for connection to BudgetSip ?

Can I use BudgetSip for calls to United Kingdom 08 or 09 numbers ?^ top

0845 and 0870 numbers will work, but most other numbers starting with 08 or 09 cannot be dialed using BudgetSip.

I got the message: 'BudgetSip does not offer calls to this destination yet'^ top

You are trying to dial a telephone number which is not recognised by the BudgetSip system and means BudgetSip does not offer calls to this destination yet. Only destinations which we are able to offer at discounted rates are included in our destinations list. To stay informed of all new destinations and price deals please subscribe to our newsletter.

I experienced poor connection quality^ top

BudgetSip utilises the most up-to-date technology to ensure top quality connections. However, it may be possible that you experience poor connections or sound quality. Please ensure you always use the latest version of the BudgetSip program and all your settings are correct. Is your system okay and do the problems keep occurring, contact our customer services.

There was no connection or it takes a long time before my call is connected^ top

BudgetSip utilises the most up-to-date technology to ensure top quality connections. However, it may be possible that carriers overseas have different quality standards. If you register this fault with our customer service section, our technical staff can trace the call and take measures to prevent this problem in the future.

The person I call is constantly engaged or I get an unusual engaged signal^ top

This may be a problem with the carrier we use to deliver your call. Please register this fault for our engineers to trace this call and take measures to prevent further problems.

The person at the other end cannot hear me^ top

Possible solutions:
- Set up your microphone correctly
- Select the correct audio device in the BudgetSip options-page
- Now disable the MUTE button in the volume control (don't forget to select RECORDING controls first by selecting Options -> properties -> Recording) and try again

If this problem occurs when you are not calling via the client software then please contact the 'Customer service' Help section.

Which ports need to be opened on the external firewall for connection to BudgetSip ?^ top

The following Destination ports need to be allowed on your firewall:
UDP 5060
UDP 11113
UDP 10300 - 10311
UDP 6901 - 6920